Return & Refund Policy

At Cozy Feet, we want to ensure that every order arrives in the condition you expect. Please read our return and refund policy carefully before placing your order.

All Sales Are Final

All purchases made through Cozy Feet are final sale. We do not accept returns, exchanges, or provide refunds for change of mind, including situations where you no longer want the product after placing or receiving your order.

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us at hellocozyfeet@gmail.com within 30 days of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos or videos showing the problem

Once we review your claim, we may offer a replacement or refund, depending on the circumstances.

Refunds

Refunds are only available for eligible claims involving damaged, defective, incorrect, or otherwise legally refundable items. We do not issue refunds simply because you changed your mind or no longer want the product.

If a refund is approved, it will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Order Cancellations

Orders begin processing shortly after they are placed. Because of this, we cannot guarantee that an order can be cancelled or modified once submitted.

If you notice an issue with your order, contact us as soon as possible at hellocozyfeet@gmail.com.

Consumer Rights

Nothing in this policy is intended to exclude or limit any rights you may have under applicable consumer protection laws. Where local law requires a return, refund, repair, replacement, cancellation right, or cooling-off period, those legal rights will apply.

Contact Us

For any questions regarding your order, return eligibility, or refund, please contact:

Email: hellocozyfeet@gmail.com